Introduction

Kalamazoo Regional Educational Service Agency (KRESA) values the privacy of our community, including students, families, teachers, and staff. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal information through our SMS messaging service powered by RingCentral and through interactions on our website kresa.org. It further details your privacy rights and how you can exercise them.

Collection of Personal Information

KRESA collects personal information in several ways:

• Direct Interactions: When you opt-in to receive SMS messages from us or otherwise provide us with your personal information through forms on our website, including the opt-in form available at kresa.org/optin.
• SMS Messaging: When you initiate contact with us through our RingCentral numbers, your consent to communicate and receive messages from us is implied. We will only use these numbers for direct communication and not for promotional purposes.
• Website Interactions: We may collect information about your visit to our website, including pages viewed and resources accessed, through cookies and similar technologies subject to your consent where required by law.
  
  

Use of Personal Information

The personal information we collect is primarily used to:

• Communicate with you, including responding to your inquiries and sending important information regarding our services.
• Improve our services and website experience.
• Comply with legal obligations and enforce our terms and conditions.
  
  

Sharing and Disclosure

KRESA is committed to not selling or sharing your information with third parties for marketing purposes. Information may be shared with:

• Service providers, including RingCentral, to facilitate our communication services.
• Legal and regulatory authorities, when required by law or to protect the rights and safety of KRESA, our users, or others.
  
  

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccuracies in your personal information.
• Delete your personal information from our records, subject to certain exceptions.
• Opt-Out of receiving SMS messages from us by following the opt-out instructions in the messages you receive. Contact support@swmitch.org, which will open a help desk ticket.  
  
  

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at support@swmitech.org, which will open a help desk ticket.  
 

Additional Information

This Privacy Policy does not extend to third-party websites that may be linked from our site. We encourage you to read the privacy policies of any third-party sites before providing your personal information.

Click here for Terms & Conditions

Last Updated: 01/8/2025