Privacy Policy
Kalamazoo RESA (KRESA) respects the privacy of our community – students, families, teachers, and staff. This section outlines our practices in handling information when using our RingCentral SMS service.
About RingCentral SMS
Kalamazoo RESA (KRESA) uses RingCentral for 1:1, two-way, human conversations between Kalamazoo RESA (KRESA) staff and families/students. We use it to respond to questions, coordinate services, and help with support. We do not use RingCentral texting for marketing or promotional messages. Opt-in form available at kresa.org/optin.
Please note: Kalamazoo RESA (KRESA) may use a separate service for automated or mass notifications (such as snow days and general announcements). That automated service may have its own opt-in/opt-out process.
We are committed to protecting your privacy. We do not sell, trade, or otherwise transfer your personal information to outside parties except as required to provide our services or comply with legal obligations.
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Collection of personal information
When you opt in or text us, we collect:
- Your mobile phone number
- The messages you send and receive
- Message details such as date/time and delivery status
Please note: If you initiate a conversation via text, you consent to receive 1:1 replies related to your inquiry. You may send STOP at any time.
SMS Consent
The information Kalamazoo RESA (KRESA) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. SMS consent is used only for direct, individual communication related to educational services and support.
Use of personal information
We use your information to:
- Communicate with you and respond to your requests
- Provide service-related updates and coordination
- Improve our communication and meet legal/recordkeeping needs
We may share limited information, only as needed, to provide texting services to:
- RingCentral (our SMS service provider)
- Mobile carriers (to deliver messages)
Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
Types of SMS Communications
If you have consented to receive text messages from Kalamazoo RESA (KRESA), you may receive messages related to the following:
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Opt-in Message:
Thank you for opting into SMS messages from Kalamazoo RESA (KRESA). To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary. -
Opt-Out Message:
Thank you for opting out of SMS messages from Kalamazoo RESA (KRESA). You will not receive any further SMS communications. To opt back in at any time, reply START. -
1:1 Conversation:
If you have consented to receive text messages from Kalamazoo RESA, you may receive a 1:1 communication. Example: "Hi Mr. Johnson. I wanted to reach out because Jordan had some difficulty staying focused during class today and needed several reminders. We will continue supporting him here, and I wanted to keep you informed. You can reply STOP to opt out of SMS messages from Kalamazoo RESA at any time." -
Help Message:
Thank you for contacting Kalamazoo RESA (KRESA). For immediate assistance, please call 269-250-9200 or visit https://www.kresa.org/. Message and data rates may apply. -
Follow-up messages:
If you have consented to receive text messages from Kalamazoo RESA (KRESA), you may receive follow-up messages related to your original communication. Example: “I’m sorry to hear that Sammy is sick. Feel better soon! You can reply STOP to opt out of SMS messages from Kalamazoo RESA at any time." -
Types of messages:
Messages may include 1:1 conversations, follow-ups, scheduling, and support between staff, students, families, and occasionally between staff members.
Options and Costs
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages during an active conversation related to student progress, classroom reminders, schedule changes, field trips, or other school-related communications.
Example: "Message frequency may vary. You may receive up to 5 SMS messages per week regarding student progress, classroom activities, or important reminders."
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt in to receive SMS messages from Kalamazoo RESA (KRESA) in the following way:
- By submitting an online form: kresa.org/optin.
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly at (269) 250-9200 to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (269) 250-9200 or email support@kresa.org
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by texting "STOP."
- For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions page at kresa.org/privacy-policy
- Message frequency may vary
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KRESA SMS Terms and Conditions
By opting in, you agree to receive 1:1 communication from Kalamazoo RESA (KRESA) staff via RingCentral texting. Message frequency varies (typically 0–5 per week during active conversations). Message and data rates may apply. Reply STOP to opt out, HELP for help. Main (269) 250-9200 | Help (269) 250-9200 | support@kresa.org |
Consent is not a condition of receiving Kalamazoo RESA (KRESA) services. Kalamazoo RESA (KRESA) does not share or sell SMS opt-in consent to third parties for marketing or promotional purposes.