Shared Services
Network & Systems Team Services
Network Systems Support
- Internet and Wide Area Network (WAN) Support
- Internet content filter management
- Proactive network monitoring
- Video surveillance systems
- Building access controls
- VOIP phone systems
- Fiber-optic repair and maintenance
- Generator battery backup monitoring and maintenance
Cybersecurity Support
- Anti-virus, anti-malware, spam filtering systems management
- System monitoring and response
- Staff cybersecurity training
- Incident response management
- Intrusion detection
- Firewall and VPN management
- Monthly phishing tests and training
- Multi-factor Authentication (MFA) support
Server Systems Support
- Datacenter and wiring closet management
- Storage area network (SAN)
- Servers Management - Cloud and on Premise
- Datacenter consolidation
- Single Sign On (SSO)
- File sharing and backup
Application Support
- Google Apps for Education or Microsoft Office 365
- Follett
- OnBase
- EPG
- CTE Enrollment SIS
- PowerSchool SIS, ERP, Special Programs, and Unified Talent
Network Audio/Visual Systems Support
- Projectors/Monitors
- Signage
- Clocks
- Bells
- Paging
Technology Management & Support
Technology Coordinators
- MSBO Chief Technology Officer (CTO) Certified Staff
- Manage technology operations at the school
- Manage technology deployments and migrations
- Technology planning and budgeting
- Student Information System (SIS) support
- Technology bond project management
- Secure maximum eRate and other available grant funding
Technology Helpdesk
- Remote technology support
- Available for help M-F 7:30 to 4 PM
Technology Support Staff
- CompTIA A+ Certified Technicians
- Excellent customer service
- Utilizes Standard Operating Procedures (SOPs) to ensure quality resolutions